Our Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored: 24 hour advance notice is required when canceling an appointment with your Massage Therapist. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged a fee of $40.00 for your appointment. This amount must be paid prior to your next scheduled appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Out of respect and consideration to your massage therapist and other customers, please plan accordingly and be on time.

Inclement Weather Policy

If the Voorheesville/Guilderland Schools have closed then your session may be canceled. We will call you prior to your appointment to let you know and reschedule.

If the weather is bad and you don't feel you should drive, please don't risk it. Give us a call/text to reschedule, there is no fee if you reschedule due to bad weather conditions.

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Our Cancellation Policy